Service Agreements between Providers and Participants

Providers should help each participant understand any service agreement using language, mode of communication, and terms that the participant can understand.

The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. Service agreements help make sure the participant and provider have the same expectations of what supports will be delivered and how they will be delivered.

Making a service agreement is a negotiation between the participant and the provider. Participants might involve a nominated person (such as a participant’s family member or friend).