Our promise to you

Participant Rights 

First Avenue believes that all participants have the right to: 

  • Receive person-centred supports 

  • Have individual values and beliefs respected 

  • Privacy and dignity 

  • Independence and informed choice 

  • Be free from violence, abuse, neglect, exploitation, or discrimination. 

Person-Centred Supports 

The rights of participants are that; 

  • Each participant can access supports that promote, uphold and respect their legal and human rights 

  • Each participant is enabled to exercise informed choice and control 

  • Supports provided promote, uphold and respect individual rights to freedom of expression, self-determination and decision-making. 

Individual Values and Beliefs 

Each participant can access supports that respect their culture, diversity, values and beliefs. 

We will help each participant to make decisions about whether or not they require any interpretation services and will find an interpreter that is most suited to their needs and preferences if required.

Contact is available by face-to-face, phone, email, post or any other means to suit each participant’s communication needs. 

Privacy and Dignity 

Each participant can access supports that respect and protect their dignity and right to privacy. 

To support the privacy and confidentiality of individuals: 

  • We provide individuals with access to information about the privacy of their personal information 

  • Each individual has the right to opt out of consenting to and providing their personal details if they wish 

  • Participant’s personal information will only be used by us and will not be shared outside the organisation without your permission. 

Independence and Informed Choice 

Each participant is supported to make informed choices, exercise control and maximise their independence in relation to the supports provided. 

All participants will be encouraged and supported to make informed decisions. 

Participants are always presumed to have the capacity to make their own decisions and give consent when it is required unless there is evidence otherwise. We don't assume a person lacks capacity because of their age, appearance, disability, behaviour, language skills or any other condition or characteristic. 

We will not influence or limit decision-making and self-determination with our interests, beliefs or values when providing decision-making support. 

Free from Abuse and Neglect 

First Avenue believes that every person has a right to live a life free from the fear of violence, abuse, harm, neglect and exploitation, regardless of their gender, age, background or any other characteristic. 

We are committed to ensuring the safety and well-being of all participants, so we provide support and services. 

Any alleged suspected or act of abuse, neglect, or exploitation is a reportable incident, and it will be reported to the NDIS Commission and any other relevant authorities. 

Our abuse and neglect policy is available on request.