Feedback & Complaints

We value complaints & feedback from participants, providers, and regulators as well as employees and members of the public to identify problems, improve services and provide better outcomes to participants. 

Complaints and feedback can be made: 

  • in person 

  • by email 

  • in writing 

  • by phone 

  • on our website. 

Complaints can be made about any part of the quality or delivery of our service such as if there is dissatisfaction: 

  • with the way services are provided 

  • with decisions we have made 

  • about the conduct of our employees 

  • about personal information not kept private. 

Complaints can be made anonymously and can be made to us or directly to the NDIS. 

For complaints and feedback call 02 6925 8496 or alternatively email feedback@firstave.com.au. 

If you are not satisfied or do not want to talk to the person above, you can contact the National Disability Insurance Agency by calling 1800 800 110 or go to ndis.gov.au for further information. 

Our complaint management policy is available on request. 

Write to us here

If you would like to remain anonymous, you do not have to give your name.